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24 x 7 Support

Open all night.

We firmly believe in developing long-term partnerships with our customers. If there’s ever a question or issue that requires our help, we’ll be there. It doesn’t matter if it’s two weeks after rollout or six months down the road.

We know that the days of conducting business from 9 to 5 are long gone. Sales reps are at hotels late at night creating new customer rebate programs. Region managers are dialed in at pay phones at airports and need to approve programs before they hop on their flights. And administrators need to schedule and pull five different monthly profitability reports for five different directors - now. That’s the way it is.

If you’re a user and have a question, we’ll answer it. If you’re in IT and have a technical issue, we’ll resolve it. No matter who you are or what time it is, we’re equipped to support you 24 hours a day, seven days a week.

We provide support via telephone, application embedded e-mail, and online user manuals and documentation.

Phone Support
Toll Free 866-572-9299


E-mail Support
webcontact@bigredflame.com
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