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Deductions can take on a life of their own. In no time, they can easily grow out of control, and prioritizing which to clear first can be difficult. The research process is riddled with uncertainty and inconsistency. Communication varies in format and content from customer to customer, and standards are as scarce as distributor back-up. Vital information is scattered among disparate sources such as sales, brokers, and customer service. Figuring out the best way to clear them is anybody’s guess.
To effectively research and clear deductions, you need to get into the flow -- a workflow. Our solution easily guides you through the resolution process by utilizing a collaborative, automated workflow-based environment. User scorecards tell you what stage you’re at with all deductions, and system-generated follow-up notices tell you what to do next. You can view scanned documents and develop your own standard correspondence templates for consistent communication. And, numerous resolution methods allow you to clear deductions appropriately and finally get them off the books and your back. And, just in case the auditors come knocking, we provide complete tracking of all comments, communication, and activities.
